Support Center

How can I help?

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Contact us

Questions, technical issues, billing, data requests — the form routes your case to the right place:

Open the contact form →

Prefer email? tomasz.zuchlke@ultraflow.run

1–2 days
General support
14 days
Refund / complaint
30 days
Data / GDPR

Getting started

1

Create your account

Sign up at ultraflow.run and log in with a magic link — no password to remember.

2

Connect your watch

Connect Garmin in the app — secure OAuth, your password never goes through us. Suunto, Polar, Fitbit and more connect with one link.

3

Receive your first report

The morning report lands once your watch syncs the night — never a fixed clock time. Post-workout reports trigger automatically after your activity.

FAQ

What is UltraFlow?
An AI coach for ultra and trail running. Each morning it reads your watch data — HRV, sleep, load — and gives a readiness report plus a plan that adapts to your body, not a fixed template.
How much does it cost?
€29/month (129 zł in Poland), billed monthly, cancel anytime. A founding rate applies at launch. Pricing.
How do I pay — is it safe?
By card, via Stripe — I never see or store your card number. Prices are final; no VAT is added.
Is there a free trial?
No trial — but your first purchase has a 14-day money-back guarantee, so you can try it risk-free.
Which watch works?
Garmin — the full picture from day one (direct integration). Polar, Suunto, Fitbit, Withings, Oura and Whoop connect with a single link; the data available depends on your watch.
I have a Coros (or Runalyze) — will it work?
Coros isn't supported directly, but you can connect it through Runalyze — an active Runalyze subscription forwards your workouts to UltraFlow automatically. Runalyze also works with many other devices.
I have a Stryd power meter — how do I get watts?
Moc biegowa ze Stryda zapisuje się w pełnym pliku treningu w sposób, którego zwykłe połączenie zegarka nie przekazuje — więc dostaniesz tętno, tempo i obciążenie, ale bez watów. Żeby mieć moc ze Stryda, podłącz się przez Runalyze (wymaga aktywnej subskrypcji Runalyze): Runalyze czyta cały plik treningu i przekazuje moc Stryda do UltraFlow. W skrócie: dla watów ze Stryda użyj połączenia przez Runalyze.
No report today — why?
Your watch must sync the night — the report arrives then, not at a fixed hour. An incomplete night means I hold the score instead of guessing.
How do I check in?
In the app — three sliders: energy, motivation, soreness. Ten seconds.
How do I change my goal race?
In the app — add or change the race, dates and routes. The plan rebuilds itself.
Cancel or refund?
Turn off renewal in account settings — access lasts to the end of the period. First purchase: 14-day money-back. Refund policy.
Delete account and data?
In the app or at ultraflow.run/usun-konto. Permanently deleted after a 7-day grace period.
Is this medical advice?
No — a training tool, not medical advice. For health matters, see a doctor.
What data do you access?
Activity, HRV, sleep and load — only for your reports. I never sell them; servers in the EU. Privacy Policy.

Data & Privacy

Revoke access or delete your data

Revoke access via your device's connected-apps settings at any time. Delete your account and data yourself — in the app or at ultraflow.run/usun-konto. Permanent deletion after a 7-day grace period; encrypted backups expire within 30 days.

For partners & integrations

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API & integration inquiries

For Garmin®, Suunto®, Polar® and Runalyze integration questions: tomasz.zuchlke@ultraflow.run

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Security incidents

Report security issues to tomasz.zuchlke@ultraflow.run — I prioritise these and reply as fast as I can.